Training
Applies to coordinating, conducting, or participating in training and seminars regarding LTSS, health care services, and other supports that may assist an individual to remain in the community (e.g., income supports, energy assistance, etc.). Relevant activities include:
- Participating in or coordinating training which enhances the quality of intake, screening, options counseling or other components of the eligibility determination process.
- Participating in or coordinating training which improves the delivery of services.
- Participating in, presenting or coordinating training designed to address the specific administrative and reporting requirements associated with program services.
- Attending training to maintain provider requirements to provide services.
- Participating in or presenting training on ways to inform the community of the benefits of services and programs or ways to facilitate application and approval processes.
- Establishing and maintaining documentation or internal processes for providing training.
- Paperwork
- Clerical activities, such as making copies
- Time spent reviewing voice mails or emails
- Time spent consulting with a supervisor or supervising
- Travel including time spent arranging transportation
- Time spent entering information about the activity into a database or software program
- Calls, emails, or other communications to obtain clarification of an inquiry
Program Administration
Includes activities related to establishing and maintaining documentation, internal processes, and policies related to the provision of LTSS, health care services, and other supports that may assist an individual to remain in the community (e.g., income supports, energy assistance, etc.), as well as working with other partner agencies to improve the coordination and delivery of services, and performing collaborative activities with other agencies to provide services. Relevant activities include:
- Analyzing data to identify and close service gaps.
- Assuring compliance with regulations, state requirements and improve delivery and efficacy of services.
- Collaborating with co-workers, partners, or other agencies via email or telephone about processes, polices, and procedures related to LTSS.
- Working with other partner agencies to improve the coordination and delivery of services, to expand access for populations, and to improve collaboration.
- Reducing overlaps and duplication of services, and closing gaps in the availability of non-medical services.
- Developing Maryland Access Point (MAP) advisory committees, interagency advisory committees, consumer/stakeholder work groups to provide consultation and advice regarding the delivery of services.
- Coordinating with interagency committees to identify, promote and develop services.
- Collecting and entering data on program performance.
- Developing budgets and maintaining records.
- Reviewing MDoA, DHMH or MAP/AAA procedures and standards.
- Developing, refining, and/or reviewing quality improvement procedures.
- Time associated with billing for services.
This code should be used for all activities related to program administration, including:
- Paperwork
- Clerical activities
- Time spent reviewing voice mails or emails
- Time spent consulting with a supervisor or supervising
- Travel including time spent arranging transportation
- Time spent entering information about the activity into a database or software program
- Calls, emails, or other communications to obtain clarification of an inquiry
4a. Related to Medicaid or a Medicaid Funded Service
Applies to training or program administration activities that address (1) Medicaid; (2) a service covered under Medicaid, such as the Older Adults Waiver, PCA; or (3) a process that supports the Medicaid program (e.g., Level I Screen, access, outreach). Time spent entering information about referral resources, such as providers into a database or time spent documenting time for administrative claiming purposes should be included under this code.4b. Related to a Program or Service that is Not Funded by Medicaid
Applies to training or program administration activities that do not address a program, service, or related process that is not related to Medicaid.4c. Not Tied to a Specific Program
Applies to training or program administration activities that are not tied to a specific program or service. Examples include:- Program administration activities such as developing a budget for the entire agency
- General training on human resources or customer service
