Includes activities related to assisting individuals or families with the application process for LTSS, health care services, and other supports that may assist an individual to remain in the community (e.g., income supports, energy assistance, etc.).
Relevant activities include:
- Explaining the eligibility rules and process to individuals, family members, or other representatives.
- Assisting an individual or family member to collect/gather information and documents for program applications.
- Assisting an individual or family in completing program applications.
- Activities that assist in the initial and continuing eligibility for programs.
- Providing necessary forms and other materials in preparation for eligibility determination.
This code should be used for all activities related to facilitating applications, including:
- Paperwork
- Clerical activities, such as making copies
- Time spent reviewing voicemails or emails
- Time spent consulting with a supervisor or supervising
- Travel including time spent arranging transportation
- Time spent entering information about the activity into a database or software program
- Calls, emails, or other communications to obtain clarification of an inquiry
